Course Search Results
Course Search Results
Course Name
NW&C Conflict Management Refresher WorkshopCourse Description
The Conflict Management refresher workshop is designed to train persons who deliver ‘front line’ customer services as part of their duties on Network Rail Infrastructure. Typically, this would involve those working at our Managed Stations. It is designed to develop a person’s knowledge, understanding and skills and is therefore particularly suited to persons required to prove their competence in the station infrastructure domain in line with current industry standards.Audience
All Managed Station Staff including: Mobility CSA Security CSA Station Control CSA Supervisors Agency StaffDuration:
1 Day(s)Class size:
10
Course Name
NW&C Conflict Management Refresher WorkshopCourse Description
<p>The Conflict Management refresher workshop is designed to train persons who deliver ‘front line’ customer services as part of their duties on Network Rail Infrastructure. Typically, this would involve those working at our Managed Stations.</p> <p>It is designed to develop a person’s knowledge, understanding and skills and is therefore particularly suited to persons required to prove their competence in the station infrastructure domain in line with current industry standards.</p>Audience
All Managed Station Staff including: Mobility CSA Security CSA Station Control CSA Supervisors Agency StaffDuration:
1 Day(s)Class size:
10Competence Name Awarded:
N/ACompetence Awarded:
N/ACourse Code:
NW&C CMPrerequisite Name:
N/APrerequisite Short Code:
N/ASkills Assessment Scheme Regime:
N/ACourse Type:
Course Name
NW&C Diversity & Inclusion Refresher TrainingCourse Description
This course is designed to make delegates aware of the roles and responsibilities associated with operating within the station environment. It is aimed to give delegates an underpinning of the requirement for a customer focused approach as well as giving them the knowledge and skills necessary to assist disabled customers using the station infrastructure in line with current industry standards.Audience
All CSA StaffDuration:
1 Day(s)Class size:
10
Course Name
NW&C Diversity & Inclusion Refresher TrainingCourse Description
<p>This course is designed to make delegates aware of the roles and responsibilities associated with operating within the station environment. It is aimed to give delegates an underpinning of the requirement for a customer focused approach as well as giving them the knowledge and skills necessary to assist disabled customers using the station infrastructure in line with current industry standards.</p>Audience
All CSA StaffDuration:
1 Day(s)Class size:
10Competence Name Awarded:
N/ACompetence Awarded:
N/ACourse Code:
NW&C D&IPrerequisite Name:
N/APrerequisite Short Code:
N/ASkills Assessment Scheme Regime:
N/ACourse Type:
Course Name
NW&C Conflict Management Refresher WorkshopCourse Description
<p>The Conflict Management refresher workshop is designed to train persons who deliver ‘front line’ customer services as part of their duties on Network Rail Infrastructure. Typically, this would involve those working at our Managed Stations.</p> <p>It is designed to develop a person’s knowledge, understanding and skills and is therefore particularly suited to persons required to prove their competence in the station infrastructure domain in line with current industry standards.</p>Audience
All Managed Station Staff including: Mobility CSA Security CSA Station Control CSA Supervisors Agency StaffDuration:
1 Day(s)Class size:
10Competence Name Awarded:
N/ACompetence Awarded:
N/ACourse Code:
NW&C CMPrerequisite Name:
N/APrerequisite Short Code:
N/ASkills Assessment Scheme Regime:
N/ACourse Type:
How to Book
Course Name
NW&C Diversity & Inclusion Refresher TrainingCourse Description
<p>This course is designed to make delegates aware of the roles and responsibilities associated with operating within the station environment. It is aimed to give delegates an underpinning of the requirement for a customer focused approach as well as giving them the knowledge and skills necessary to assist disabled customers using the station infrastructure in line with current industry standards.</p>Audience
All CSA StaffDuration:
1 Day(s)Class size:
10Competence Name Awarded:
N/ACompetence Awarded:
N/ACourse Code:
NW&C D&IPrerequisite Name:
N/APrerequisite Short Code:
N/ASkills Assessment Scheme Regime:
N/ACourse Type:
How to Book
